Shipping Policies & Procedures
Orders will be shipped within selected timeframe after processing 24-48 hours.
Standard: Ships in 7-10 business days
Expedited: Ships in 3-5 business days
Note: Holidays and weekends are not considered business days. Please expect delays during the holiday and peak seasons.
Covid 19 Delays: Please expect additional unexpected delays due to USPS being short staffed. We are shipping out packages within selected timeframes and on time.
USPS has informed us that sometimes their couriers will scan packages as delivered (before actually delivering the package) because they expect them to be delivered during their route for the day, and sometimes do not complete the route. This happens often, even more so due to the covid pandemic.
Important: If your package says delivered, and you haven’t received it, please wait 1-2 business days as most packages arrive within that timeframe. If your package does not arrive, please contact us or feel free to visit the USPS website to file a missing package claim.
Missing Orders: We are not responsible for lost/stolen/missing orders. Orders will be replaced after a claim is filed with USPS (or delivery carrier) only after the carrier has determined the order as missing and has issued insurance for replacement.
Please contact us or your local post office to file a claim, or visit their website to file a claim for your lost/stolen/missing package(s.)
If you prefer to have a signature required for your order, please email us at firstname.lastname@example.org or request it in the checkout notes, and we will send you an invoice for balance.